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COVID 19 Update

AN IMPORTANT UPDATE FOR OUR PATIENTS

New Ordering Procedure and Updated Hours

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LAST UPDATED: Wednesday, May 12, 2020
Thank you for your continued patience during this challenging time.As a Registered Organization in the NYS Medical Marijuana Program, Citiva/Be. has been designated as an essential service by New York State. We will continue to provide medicine to all of our patients, while adhering to social distancing guidelines and additional recommendations from federal, state and local health agencies.

To better service patients and follow  social distancing protocols for our patients and staff, we have transitioned to a pre-order process at many of our locations. This will allow our teams to continue to serve and provide medicine to you in the safest and most efficient manner possible.
All orders must be picked up on the same day  prior to close, or your order will be cancelled. 
If you have any questions or concerns, please get in touch with us at info@citiva.com.
 

CITIVA BROOKLYN – PRE-ORDERS ONLY

Online Reservations: 11am – 3pm

Open to Patients for Picks ups: Thursday & Friday 12-5pm | Closed: Saturday-Wednesday

TO PLACE AN ORDER:

  1. Email: NYBKO@citiva.com with your order details. A patient care representative will be in touch on Thursday or Friday. We appreciate your patience during this time.
  2. Wait for confirmation from the dispensary staff that your order has been received & is ready for pick-up.
  3. Head to the dispensary. All orders must be picked up on the same day  prior to close, or your order will be cancelled. Please pick up your order 1 hour before closing.

NEW PATIENT? If you are a new patient, please email us at NYBKO@citiva.com, to set up a teleconsultation with a pharmacist.

 

HUDSON VALLEY – CURBSIDE PICK-UP ONLY* NO ATM AVAILABLE

Online Reservations: 11am – 3pm

Open to Patients for Picks ups: Tuesday & Wednesday 12-5pm | Closed: Thursday-Monday

TO PLACE AN ORDER:

  1. Email: NYWFO@citiva.com with your order details. A patient care representative will be in touch on Tuesday or Wednesday. We appreciate your patience during this time.
  2. Wait for confirmation from the dispensary staff that your order has been received & is ready for pick-up.
  3. Head to the dispensary. All orders must be picked up on the same day  prior to close, or your order will be cancelled. Please pick up your order 1 hour before closing.

NEW PATIENT? If you are a new patient, please email us at  NYWFO@citiva.com, to set up a teleconsultation with a pharmacist.

 

STATEN ISLAND – PRE-ORDERS 

Online Reservations: 11am – 3pm

Open to Patients for Picks ups: Thursday & Friday 12-5pm | Closed: Saturday-Wednesday

TO PLACE AN ORDER:

  1. Email:  CSIO@citiva.com with your order details. A patient care representative will be in touch on Thursday or Friday. We appreciate your patience during this time.
  2. Wait for confirmation from the dispensary staff that your order has been received & is ready for pick-up.
  3. Head to the dispensary. All orders must be picked up on the same day  prior to close, or your order will be cancelled. Please pick up your order 1 hour before closing.

NEW PATIENT? If you are a new patient, please email us at  CSIO@citiva.com, to set up a teleconsultation with a pharmacist.

 

Tips to Save Time on Your Transactions

  • Download the CanPay App – Save time at checkout with CanPay’s NO FEE debit transactions. Accepted at all of our dispensary locations. Learn more at www.canpayapp.com.
    • Please download the CanPay app prior to visiting, and allow a few days for the app to link to your bank or financial institution.
  • Plan Ahead – Check out our website at www.citiva.com/covid-19-update for real-time updates on our hours of operation and additional information.

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